3 Things Not to Do When Giving and Receiving Feedback

April 27, 2015 Brian Beattie

Feedback is an integral part of business, yet it can be difficult to both give and receive. Generally giving and receiving positive feedback is easy, but many individuals run into problems when the feedback may not be so affirmative. To aid in this common difficulty, we have compiled a list of three things not to do when giving and receiving feedback. 

Giving Feedback

1. Fail to differentiate between constructive criticism and non-constructive criticism

Without a doubt positive feedback is a great reward for a job well done, and many businesses do not provide enough of it. People are more engaged and better workers when they are recognized for their successes. However, there is a very negative stigma surrounding constructive criticism; it is important to recognize that there is a difference between constructive criticism and non-constructive criticism. Constructive criticism offers advice on how to improve a problem or situation, where as non-constructive criticism points out a problem without offering any possible solutions.

When giving feedback remember to focus on providing both positive feedback, and constructive criticism. Remember that constructive criticism can encourage progress and be extremely beneficial if it provides the receiver with a plan or idea to help improve the situation.

Receiving Feedback

2. Get Defensive

Regardless of whether the feedback is delivered from customers, business leaders or coworkers, it is important to not get defensive. Getting defensive and providing justifications for a problem only makes the situation worse. Recognize that (for the most part) feedback is given because there is a problem which needs to be solved, and that it is not necessarily a reflection on the person receiving the feedback. Problems are an inevitable part of business, and navigating and solving problems is essential not only to the growth of a business, but to the growth of individuals as well.

3. Fail to recognize feedback as an opportunity for growth 

Recognize that others taking the time to provide you with feedback is a good thing! Without feedback you don’t have the opportunity to improve. It can be difficult to recognize areas for growth on our own, which is why it is essential to enter a feedback session with an open mind.

Your Turn

Do you think it is important to recognize the benefits of providing and receiving feedback? Is it important to differentiate between constructive and non-constructive criticism? Let us know your thoughts in the comments below and like and share with us on LinkedIn, Facebook and Twitter. 

About the Author

Brian Beattie

Brian Beattie is the Chief Financial Officer at Volaris Group. Besides overseeing the financial health of the company, he works closely with Volaris’ legal and M&A team on all new acquisitions. Brian is an expert on every stage of the M&A process – from sending out the non-disclosure agreement to executing the sales purchase agreement.

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