At Volaris, occasionally one of our business leaders becomes too comfortable with their current performance level, and aren’t as adamant about striving to achieve higher levels of growth or profitability. This is a perfect example of complacency and it can happen in sales, product development, and other areas of the organization as well.
Why is this a Problem?
When people become complacent, they become resistant to change or new ideas. In order to achieve growth, the business has to keep driving forward. If your leaders or employees are stagnant, then it is much harder for your business to move forward.
We try to reduce complacency by utilizing performance scorecards. What are scorecards? They are a core part of our talent management process, and they list the quantitative goals and objectives for each employee for the year. The goals flow from their manager’s goals in order to help keep the department focused in one direction and to ensure strategies are aligned. To learn more about our talent management process and scorecards, read our article on “Calibrating Talent Management”.
Why Does This Work?
Scorecards are assessed at the end of each year, and make for a great opportunity to give your employees the feedback that they need to succeed, along with a clear set of measureable goals. We firmly believe that if you communicate to your employees what needs to be done, then they are most likely to strive to achieve exactly that. Employees who aren’t willing to take your feedback seriously are probably not a good fit for your company. Feedback is crucial for motivating employees to meet or exceed these goals. As well, each year there are new goals and targets to hit which keeps employees moving forward and leaves no time to rest on their laurels.
Culture Plays a Part
In addition to the scorecards, innovation and a strong work ethic is one of our core cultural values. Having that ingrained into everything we do helps to push our employees to think outside the box and work harder and smarter in their day to day jobs.
Ensuring staff stays motivated throughout the year and strives toward goals is a challenge that businesses have to face. By continually measuring our employees output and having an environment focused on innovation, we’re able to curb complacency and drive the business forward.
Is complacency an issue at your company? How do you try to remedy it? Let us know in the comments below or reach out to us on Facebook, Twitter, LinkedIn, and Google+.
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